Successfully negotiating price increases: foolproof strategies

The objectives:

Develop a sales pitch
Acquire effective negotiation techniques
Prepare responses to objections
Know how to propose alternatives
Prepare for further collaboration
Improve customer satisfaction and company results

The prerequisites:

A basic knowledge of sales techniques would be beneficial to grasp this training.

For whom:

Anyone who interacts with customers and wishes to acquire an enriched level of negotiation.

Methods involved:

Assessment:

Assessment of skills acquired during training via a questionnaire and role-playing exercises.

Access time:

From the first registrant, training can be provided within 1 month of signing the agreement.

Accessibility:

This training course is accessible to people with reduced mobility. For any other situation, please contact us to study the possibilities of adapting the training.

The Foundations of Active Listening

The principles of active listening
The benefits of active listening for customers and the company
The importance of feedback in the listening process

Effective Communication Technique

The importance of non-verbal communication.
Questioning techniques to go deeper into the subject
Using empathy to make connections

Adapting Responses to Customer Needs

Identifying customers' verbal and non-verbal signals
Personalizing responses according to customer profile
Managing objections and specific requests

Managing Difficult Situations

Identify unhappy and dissatisfied customers
Use problem-solving strategies
Transform complaints into opportunities for improvement

Establishing a Trusting Relationship

Creating an environment of trust
Managing customer expectations transparently
Following through on commitments made with customers

Practical and Case Studies

Role exercises to put acquired skills into practice
Analysis of concrete cases from professional life
Feedback and advice for continuous improvement