Alphea Conseil: Recruitment firm Distribution, Recruitment firm Retail, Recruitment firm BTP, Recruitment firm for executives and commercial profiles for specialized distribution, retail, agribusiness and construction

Senior Operations Manager M/W

Leuven (3000)

Permanent Contract

Between 60 and 70K€

Our client is an international company where the culture is based on human values and participative management.As an Operations Manager, you will work transversally with the various operational departments. You will contribute to ensuring that the customer is put at the heart of the company's decisions and that all actions are taken to create a positive and transparent experience.Your mission in a nutshell is to:Participate in the implementation and improvement of the client services strategy and ensure close collaboration with the Supervisors Ensure the transversality of the customer approach through the different teamsEnsure that these strategies are implemented in the day-to-day work of the business units: you will provide cross-functional support to the teams and coordinate the overall monitoring of the activities to ensure that they function properly.Your responsibilities:You manage and organize the cross-functional Customer Care team to meet customer needsPeople Management: You manage, motivate and empower the teams through effective and open communication, a coach manager attitude, regular feedback and giving meaning, in order to contribute to employee well-being and satisfaction, customer satisfaction and business resultsYou create a powerful team dynamic in the community of supervisors you manage:You participate in the recruitment, integration, development, coaching of supervisors attached to the Customer Service You also ensure regular coaching of supervisors based on the results achieved by their team (leading KPI's, SLA,...)You define service performance indicators and how to measure satisfactionYou define and implement operational actions for the different departmentsYou contribute to the improvement of the Contact Center tools usedYou manage the customer service department within the KPI's and budget, ensuring continuous improvement of efficiency and performanceYou define global action plans to achieve KPI'sYou carry out an annual review and propose strategic areas for improvementFinally, you ensure the budget management of the different departments: monitoring of the forecast and actions to be taken 2021-04-16 15:39:32 2021-05-17T00:00:00+0200

EUR

60000 YEAR

Senior Operations Manager M/W

Namur (5000)

Permanent Contract

Between 60 and 70K€

Our client is an international company where the culture is based on human values and participative management.As an Operations Manager, you will work transversally with the various operational departments. You will contribute to ensuring that the customer is put at the heart of the company's decisions and that all actions are taken to create a positive and transparent experience.Your mission in a nutshell is to:Participate in the implementation and improvement of the client services strategy and ensure close collaboration with the Supervisors Ensure the transversality of the customer approach through the different teamsEnsure that these strategies are implemented in the day-to-day work of the business units: you will provide cross-functional support to the teams and coordinate the overall monitoring of the activities to ensure that they function properly.Your responsibilities:You manage and organize the cross-functional Customer Care team to meet customer needsPeople Management: You manage, motivate and empower the teams through effective and open communication, a coach manager attitude, regular feedback and giving meaning, in order to contribute to employee well-being and satisfaction, customer satisfaction and business resultsYou create a powerful team dynamic in the community of supervisors you manage:You participate in the recruitment, integration, development, coaching of supervisors attached to the Customer Service You also ensure regular coaching of supervisors based on the results achieved by their team (leading KPI's, SLA,...)You define service performance indicators and how to measure satisfactionYou define and implement operational actions for the different departmentsYou contribute to the improvement of the Contact Center tools usedYou manage the customer service department within the KPI's and budget, ensuring continuous improvement of efficiency and performanceYou define global action plans to achieve KPI'sYou carry out an annual review and propose strategic areas for improvementFinally, you ensure the budget management of the different departments: monitoring of the forecast and actions to be taken 2021-04-16 15:39:29 2021-05-17T00:00:00+0200

EUR

60000 YEAR

Senior Operations Manager M/W

Auderghem (1160)

Permanent Contract

Between 60 and 70K€

Our client is an international company based in Brussels and where the culture is based on human values and participative management.As an Operations Manager, you will work transversally with the various operational departments. You will contribute to ensuring that the customer is put at the heart of the company's decisions and that all actions are taken to create a positive and transparent experience.Your mission in a nutshell is to:Participate in the implementation and improvement of the client services strategy and ensure close collaboration with the Supervisors Ensure the transversality of the customer approach through the different teamsEnsure that these strategies are implemented in the day-to-day work of the business units: you will provide cross-functional support to the teams and coordinate the overall monitoring of the activities to ensure that they function properly.Your responsibilities:You manage and organize the cross-functional Customer Care team to meet customer needsPeople Management: You manage, motivate and empower the teams through effective and open communication, a coach manager attitude, regular feedback and giving meaning, in order to contribute to employee well-being and satisfaction, customer satisfaction and business resultsYou create a powerful team dynamic in the community of supervisors you manage:You participate in the recruitment, integration, development, coaching of supervisors attached to the Customer Service You also ensure regular coaching of supervisors based on the results achieved by their team (leading KPI's, SLA,...)You define service performance indicators and how to measure satisfactionYou define and implement operational actions for the different departmentsYou contribute to the improvement of the Contact Center tools usedYou manage the customer service department within the KPI's and budget, ensuring continuous improvement of efficiency and performanceYou define global action plans to achieve KPI'sYou carry out an annual review and propose strategic areas for improvementFinally, you ensure the budget management of the different departments: monitoring of the forecast and actions to be taken 2021-04-16 15:39:24 2021-05-17T00:00:00+0200

EUR

60000 YEAR