Mastering the art of negotiation - Level 1

The objectives:

Understand the fundamental principles of negotiation.
Learn how to prepare and plan a negotiation effectively.
Develop communication and active listening skills.
Master persuasion and influence techniques.
Know how to manage conflict and objections during a negotiation.
Acquire skills to reach mutually beneficial agreements.

Requisites:

None.

For whom:

This training is for anyone who wants to improve their negotiation techniques.

Methods used:

Assessment:

Assessment of skills acquired during training via a questionnaire and role-playing exercises.

Access time:

From the first registrant, training can be provided within 1 month of signing the agreement.

Accessibility:

This course is accessible to people with reduced mobility. For any other situation, please contact us to study the possibilities of adapting the training.

Negotiation fundamentals

The basics of negotiation and its essential principles.
The different styles of negotiation and their advantages.
The key elements of a successful negotiation.

Preparation and planning

The importance of preparation in a negotiation.
Defining the objectives and limits of the negotiation.
Gathering relevant information about the stakeholders.

Communication and active listening

The communication skills needed for effective negotiation.
The importance of active listening in understanding the other party's needs.
Managing non-verbal cues and emotions during negotiation.

Techniques of persuasion and influence

The different persuasion techniques and how to apply them.
Using influence to create trusting relationships.
Managing objections and counter-arguments.

Managing conflict and objections

Resolving conflict during negotiation.
Strategies for handling objections and finding solutions.
Identifying common interests to reach agreement.

Conclusion and mutually beneficial agreement

Negotiation closing strategies.
Creating win-win agreements.
The importance of follow-up after negotiation.