Master the art of making appointments

The objectives:

Understand the fundamentals of appointment setting.
Develop persuasive communication skills.
Identify and overcome common objections.
Effectively organize and schedule appointments.
Maximize the productivity of professional meetings.
Establish lasting relationships with customers and partners.

Requisites:

None.

For whom:

Anyone wishing to acquire the skills of upstream commercial know-how.

Methods used:

Assessment:

Assessment of skills acquired during training via a questionnaire and role-playing exercises.

Access time:

From the first registrant, training can be provided within 1 month of signing the agreement.

Accessibility:

This training course is accessible to people with reduced mobility. For any other situation, please contact us to study the possibilities of adapting the training.

Introduction to telephone appointment scheduling

Sharing experiences of telephone appointment scheduling.
Discussions on the challenges encountered in this field.
Exchanges on best practices and methodologies.

Establishing the basics of telephone prospecting

Analysis of terms and expressions to avoid.
Understanding the principle of synchronizing with the caller.
Preparing for calls and developing a call plan for appointments.

Organizing and scheduling appointments

Strategic planning of calls and meetings.
Tools and technologies for managing appointments.
Tracking appointments and feedback for improvement.

Overcoming Objections

Identifying common objections and their causes.
Techniques for handling objections tactfully.
Turning objections into opportunities.

Qualifying prospects

Organizing and adjusting the call plan in real time to qualify prospects.
Techniques for overcoming obstacles with confidence.
Passing switchboard operators and administrative services.

Practice: oral exercise - telephone calls

Practical application of previously acquired skills.
Self-evaluation of strengths and areas for improvement.
Feedback and collection of best practices.