Manage team conflicts effectively

The objectives:

Understand the underlying causes of conflict within teams.
Acquire effective communication skills to resolve conflict.
Learn to manage emotions and maintain neutrality in conflict situations.
Identify different conflict resolution styles and know when to use them.
Develop negotiation strategies to achieve mutually beneficial solutions.
Foster a climate of trust and collaboration within the team.

Requisites:

Have the basics of management.

For whom:

This training is aimed at executives, managers, local managers... needing to manage tensions within the team.

Methods used:

Assessment:

Assessment of skills acquired during training via a questionnaire and role-playing exercises.

Access time:

From the first registrant, training can be provided within 1 month of signing the agreement.

Accessibility:

This training course is accessible to people with reduced mobility. For any other situation, please contact us to study the possibilities of adapting the training.

Understanding the causes of conflict

Identify frequent sources of conflict in teams.
Explore individual differences that can lead to conflict.
Analyze the impact of unresolved conflict on team performance.

Effective communication skills

Practice active listening and reformulation to better understand the needs and concerns of team members.
Use non-violent communication techniques to express one's own viewpoints constructively.
Use assertive communication skills to resolve misunderstandings and disputes.

Managing emotions and maintaining neutrality

Understand the impact of emotions on conflict and learn how to manage them constructively.
Develop strategies for maintaining neutrality and objectivity when resolving conflict.
Practice stress management techniques to stay calm and centered in conflict situations.

Conflict resolution styles

Explore the different conflict resolution styles (compromise, collaboration, avoidance, domination, etc.) and their implications.
Identify your own preferred style and strengths, as well as situations where other styles would be more appropriate.
Adapt your approach according to the specific needs of each conflict.

Negotiation strategies

Learn the basic principles of negotiation and the search for win-win solutions.
Develop creative negotiation skills to reach mutually beneficial agreements.
Practice the search for compromise and alternative solutions in conflict situations.

Foster a climate of trust and collaboration

Explore techniques for building team spirit and cohesion within the team.
Implement preventive conflict resolution mechanisms and ongoing management.
Develop action plans to maintain a climate of trust and collaboration over the long term.