Better self-knowledge for better communication

The objectives:

Understand the fundamental concepts of self-awareness.
Develop a better understanding of our own motivations and behaviors.
Improve our interpersonal communication skills.
Learn to manage conflict constructively.
Develop active and empathetic listening skills.
Strengthen our self-confidence for more positive interactions.

Requisites:

None.

For whom:

This training is for professionals looking to improve their team communication.

Assessment:

Assessment of skills acquired during training via a questionnaire and role-playing exercises.

The Foundations of Self-Knowledge

The importance of self-knowledge.
The different personality models.
Self-assessment of our preferences and personality traits.

Understanding our Motivations and Behaviors

Intrinsic vs. extrinsic motivations.
The influence of emotions on our actions.
Identifying our behavior patterns.

Effective Interpersonal Communication

The basics of nonverbal communication.
The art of asking open-ended questions.
The principles of constructive feedback.

Constructive Conflict Management

Sources of conflict and their resolution.
Win-win negotiation.
Techniques for defusing tensions.

Active Listening and Empathy

The stages of active listening.
Developing the capacity for empathy.
Practicing active listening in a variety of contexts.

Strengthening Self-Confidence

Identifying and overcoming personal doubts.
Strategies for developing self-confidence.
Applying newly acquired skills in everyday communication.