Crisis communication with employee representative bodies

The objectives:

Understand the fundamental issues involved in communicating with IDPs in a crisis
Identify and define the roles of IDPs in times of crisis
Design a crisis management tool
Acquire the skills to master a crisis situation
Learn to manage employee concerns and needs
Evaluate and improve the situation after a crisis

The prerequisites:

A basic knowledge of human resources management and the functioning of personnel bodies would be beneficial to apprehend this training.

For whom:

This training is intended for anyone dealing with IDPs.

Methods used:

Assessment:

Assessment of skills acquired during training via a questionnaire and role-playing exercises.

Access time:

From the first registrant, training can be provided within 1 month of signing the agreement.

Accessibility:

This training course is accessible to people with reduced mobility. For any other situation, please contact us to study the possibilities of adapting the training.

PDI presentation

Identifying the different IDPs and their roles
Company obligation based on headcount
Election of IDPs

Introduction to communicating with IDPs in crisis situations

Definition and impact of a corporate crisis situation
The importance of effective communication with IDPs
The consequences of poor crisis management

Planning tools

The business continuity plan
Channels of communication
Allocation of tasks and responsibilities

Conducting "preventive"

Case study of a fictitious situation
Identifying good practices
Fine-tuning processes

Crisis prevention measures

Active listening and identifying needs
Be able to provide solutions
Promote trust and spot future signals

Evaluation and improvement

Analysis of crisis management
Evaluation of actions implemented
Continuous improvement for long-term effectiveness