Customer Care Representative DACH H/F

Your missions

You want to work in a very dynamic and challenging environment ?

Our client is a fashion sustainable scale up who has the entrepreneurial mindset of a start-up. Quality, innovation and excellence run through their veins and are in every aspect of the actions they take. They are looking for a Customer Care Representative German speaking to be part of the journey. Your missions will be:

• Follow process from order to cash for your customer to ensure excellent service delivery and follow-up
• Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
• Answer calls professionally to provide information & advice about logistics, products, Commercial policy, terms and conditions for existing customers
• Manage & resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Participate to the team growth by taking part to improvement project

The ideal profile

• You have 2 to 5 years working experience in a similar position (experience in the textile industry is an asset)
• You are fluent in German and English, French is a plus
• You have some knowledge of ERP/CRM, Word, Excel and Outlook
• Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics
• Excellent communication skills - verbal and written
• Customer-oriented
• Team spirit
• Problem-solving
• Prioritization skills
• Adaptability
• Stress resistant, strong positive mindset

We offer you an attractive salary package with extra legal benefits and a very good work environment! Don't wait to apply!