Customer Care Representative DACH M/W

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  • Permanent contract
  • Between 30 and 40K€
  • Bruxelles, 1000, Belgique
  • 09/16/2022

Questions ?

Job Description


You want to work in a very dynamic and challenging environment ?

Our client is a fashion sustainable scale up who has the entrepreneurial mindset of a start-up. Quality, innovation and excellence run through their veins and are in every aspect of the actions they take. They are looking for a Customer Care Representative German speaking to be part of the journey. Your missions will be:

  • Follow process from order to cash for your customer to ensure excellent service delivery and follow-up
  • Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
  • Answer calls professionally to provide information & advice about logistics, products, Commercial policy, terms and conditions for existing customers
  • Manage & resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Participate to the team growth by taking part to improvement project


Successfull applicant


  • You have 2 to 5 years working experience in a similar position (experience in the textile industry is an asset)
  • You are fluent in German and English, French is a plus
  • You have some knowledge of ERP/CRM, Word, Excel and Outlook
  • Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics
  • Excellent communication skills - verbal and written
  • Customer-oriented
  • Team spirit
  • Problem-solving
  • Prioritization skills
  • Adaptability
  • Stress resistant, strong positive mindset
We offer you an attractive salary package with extra legal benefits and a very good work environment! Don't wait to apply!
EUR
30000 YEAR
Date de parution 16/09/22
Alphea Conseil

District Manager M/W

  • Ville Localisation : Bruxelles (1000) Bruxelles (1000) Bruxelles (1000) 1000
  • Contrat Type of contract : Permanent contract
  • Date de parution Parution : 16/09/2022
s You want to work in a very dynamic and challenging environment ?Our client is a fashion sustainable scale up who has the entrepreneurial mindset of a start-up. Quality, innovation and excellence run through their veins and are in every aspect of...

You want to work in a very dynamic and challenging environment ?

Our client is a fashion sustainable scale up who has the entrepreneurial mindset of a start-up. Quality, innovation and excellence run through their veins and are in every aspect of the actions they take. They are looking for a Customer Care Representative German speaking to be part of the journey. Your missions will be:

  • Follow process from order to cash for your customer to ensure excellent service delivery and follow-up
  • Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
  • Answer calls professionally to provide information & advice about logistics, products, Commercial policy, terms and conditions for existing customers
  • Manage & resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Participate to the team growth by taking part to improvement project
2022-10-17T00:00:00+0200