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02
January
2022

Customer and candidate satisfaction: Where does Alphéa Conseil stand in 2021?



Do you have recruitment needs or are looking for a job?
Contact laura@alphea-conseil.fr



At Alphéa Conseil, satisfaction is one of our strong values and represents one of the pillars of our extra soul. In fact, we are the only recruitment firm to evaluate the satisfaction of our customers and candidates every year.

In a continuous improvement approach, we're keen to hear what you think about all ourrecruitment agencies in France and Belgium, to make your customer experience and candidate journey excellent.

In 2020, 95% of our candidates were satisfied with our support in their career plans. As for our customers, we found 90% overall satisfaction.


So what about your satisfaction with our support in 2021?




The quality of follow-up on candidates' professional projects

A well-thought-out recruitment process, at the service of recruiters

The quality of follow-up of candidates' professional project


One of the strong values of our recruitment firm lies in the proximity we insist on having with each of our candidates.

And you're paying us back! Once again this year, we reach:

95%

overall satisfaction with the candidate path

Behind every candidate lies a life and career path, past experiences and ambitions for their future. A new job often involves major changes in the candidate's life: professional retraining, relocation...

That's why we make it a point of honor to find out who's behind a candidate in order to understand their project and support them in the best possible way.


Thanks to your numerous feedbacks, we were able to evaluate your satisfaction:

    • 95% satisfaction with the quality of our support,
    • 95.05% satisfied with the speed of the recruitment process,
    • a score of9/10 on consultant follow-up before and after taking up the position.





Each candidate is unique because each life path is unique.


"A very big thank you to Chaima who helped me find a job that was made for me. I would like to emphasize her professionalism, her availability and above all her kindness! A thousand thanks for everything Chaima! They take pleasure in working and are really motivated to find the best for us. A real pleasure!!! "


Our teams in France and Belgium put their expertise, their savoir-métier and their listening at your service.


"Great! I've been looking for a job since the beginning of September. I contacted this firm and Nicolas Bertrand, with whom I spoke. He helped me enormously with the construction of a CV and cover letter, posture during an interview etc... and it paid off! I found a job in October, so it was very quick thanks to his advice! Very human, he helped me to see and recognize my qualities and skills to better put them forward and especially motivated me after several failures in my search. I highly recommend this firm with its dynamic team and close relationship with its candidates for their professional success! Many thanks! :) "

These reviews, among many others, are a reflection of the work and quality follow-up provided by our consultants.


From your first contact to your integration into the company, our experts are with you to help you find the job that will enable you to realize your potential and achieve professional fulfillment.



A well-crafted recruitment process, at the service of recruiters


As for our customers, more and more of you are giving us feedback on our collaboration. As part of our continuous improvement process, we value your opinion!


In 2020, your overall satisfaction was 90% versus...

93%

overall customer satisfaction in 2021

We support large, medium and small companies in France and Belgium in a wide range of sectors: food processing, specialized distribution, retail, construction, the kitchen trade, logistics...


"Having just set up my own business, I needed to find the right person to promote my employer brand, so I called on their services, which were very useful! Thank you!"


The expertise of our teams enables them to understand the HR issues of each organization and the particularities of the positions to be filled, which are sometimes penurious. In this way, we are able to offer you relevant profiles, in line with your expectations.


The methods implemented in-house enable us to follow awell-crafted recruitment process that meets the requirements of the business and correlates two well-defined projects: that of the company and that of the candidate.


"Great professionalism and commitment from Manon Z., who spares no effort in finding rare profiles."


Thanks to your many responses, we are honored to note:
    • 91.39% satisfied with the time taken to receive applications,
    • 91.14% satisfaction with the last candidate recruited,
    • a recommendation rate of 97.67%.





PROXIMITY - EXIGENCE - BUSINESS EXPERTISE - CUSTOMER SATISFACTION

We are convinced thatour extra soul is our strength and allows us to build a long-term relationship, based on proximity and listening.

We thank you for your trust and look forward to working with you every day to develop your business.

We're on our way to 2022 and ready to meet your many challenges!

Contact our agencies for personalized support!

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