- Permanent contract
- Between 30 and 40K€
- Bruxelles, 1000, Belgique
- 04/26/2024
Questions ?
- Eléna BRUSSELMANS
- +32 494 86 62 88
- elena@alphea-conseil.com
- Ref: 16-01-23/IS/EB
Job Description
Our client is a fashion sustainable company. Quality, innovation and excellence run through their veins and are in every aspect of the actions they take. They are looking for a Customer Care Representative who speaks Dutch and French.
Your missions will be:
The Customer Care will provide exceptional customer service and support to customers, and to resolve customer
inquiries, issues, and complaints in a timely and effective manner.
They are committed to ensuring that customers are satisfied with the products and services offered by the organization,
and to building strong, long-lasting relationships with customers.
- Follow process from order to cash for your customer to ensure excellent service delivery and follow-up
- Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
- Answer calls professionally to provide information, advice about logistics, products, Commercial policy, terms and conditions for existing customers
- Manage; resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
Successfull applicant
- A minimum of 2 years working experience in a similar position (experience in the textile industry is an asset)
- Fluent in Dutch and French. Any other language is a plus.
- Have some knowledge of ERP/CRM, Word, Excel and Outlook
- Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics
- Excellent communication skills - verbal and written
- Customer-oriented
- Team spirit
- Problem-solving
- Prioritization skills
- Adaptability
- Stress resistant, strong positive mindset